Shipping policy
CHING WONG
Thank you for shopping with CHING WONG. As a professional vendor specializing in fashion bags and daily-use bag accessories, we implement standardized order fulfillment and global logistics management. We aim to process all customer orders precisely, pack items with premium protective materials, and ensure safe delivery of your bag products in perfect condition within the scheduled logistics period.
1. Order Processing Time
Our warehouse team completes order validation, item sorting and secure packaging within 1-3 business days after your order confirmation is received, excluding weekends and public holidays. During promotional campaigns and peak shopping seasons, massive order inflows may prolong standard processing cycles. We will send official email notifications to customers once substantial shipping delays occur.
2. Shipping Rates and Delivery Estimates
Logistics fees for your purchase will be dynamically calculated and clearly displayed on the checkout page prior to payment submission, ensuring full transparency of all shipping-related costs.
Estimated delivery times:
Standard Shipping: 16 business days
All listed delivery durations are reference estimates only. Actual parcel arrival time may fluctuate due to courier service backlogs, customs clearance review progress, adverse weather conditions, cross-border logistical restrictions and holiday arrangement adjustments.
3. Shipment Confirmation and Order Tracking
Once your bag order departs our Hong Kong warehouse, you will receive an automated shipment confirmation email containing exclusive tracking codes and parcel inquiry portals.
Tracking records and real-time transportation status will generally be activated and available for online query within 24-48 hours after the logistics carrier completes parcel pickup and scanning.
4. Incorrect Address Liability Clause
Customers are required to double-check and confirm the accuracy and completeness of recipient shipping information during the checkout process.
CHING WONG assumes no liability for misdelivery, delivery failure or parcel returns caused by wrong, missing or invalid address details provided by customers. Any packages returned to our warehouse due to address errors will incur additional reshipping fees, which shall be fully borne by the purchaser.
5. Lost or Damaged Parcel Solutions
If your parcel is confirmed lost during international transportation, please contact our customer service team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your ordered bags arrive with structural damage, surface scratches or compromised outer packaging upon receipt, please reach out to our support team within 48 hours after delivery. Clear photos of damaged items and original packaging are required for verification. Our team will assess the case professionally and resolve the after-sales issue efficiently.
6. Product Care Guidelines and Customs Provisions
Each bag product is equipped with dedicated usage and maintenance guidelines. Customers should follow official instructions for daily use, cleaning and storage. CHING WONG is exempt from liability for product deformation, wear and damage caused by improper maintenance, private modification or human misuse of goods.
All cross-border international shipments may be subject to import duties, customs taxes and clearance fees stipulated by the destination country. All additional charges are the sole responsibility of the customer and are not included in product unit prices or basic shipping fees.
7. Contact Information
For any inquiries or concerns regarding this Shipping Policy and your order logistics status, please connect with our support team via the official details below:
Trade Name: CHING WONG
Phone number: +852 5533 7195
Email: service@chingwongbags.shop
Physical address: 20/F Fort Street, North Point, HK, Hong Kong SAR China